Have it your way?

The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.

  • reksas@sopuli.xyzEnglish
    1·
    1 day ago

    even in finland burgerking employees had strange wibe to them, i dont like that place.

  • Zozano@aussie.zoneEnglish
    1·
    2 days ago

    Am I the odd one out to be relieved when the people working feel comfortable to just ‘be’?

    Give me the quiet guy who will say “hi” and “cya”, over: "heLLLOOooo, welcome to Chucks Fuck ‘n’ Suck, we tug 'em and sugg 'em, what can we do you 'fer?“

  • CaptPretentious@lemmy.worldEnglish
    1·
    2 days ago

    I already wasn’t eating BK. And this makes me want to even less. The fake/forced “friendliness” I personally find off-putting. It’s like Chick-fil-a they have to say “my pleasure”. Just some force creepy cult vibes (for some very mediocre food). Idk, maybe it’s me, but knowing someone is being micro-enslaved (sorry, “managed”) just rubs me the very wrong way.

    Plus side, my hatred for AI and all these places forcing it on customers, I’ve spent WAY less money eating out and have been eating way better. So silver lining I suppose.

  • Tattorack@lemmy.worldEnglish
    1·
    3 days ago

    The Fallout style corporate dystopia isn’t coming in the future. It’s today. It’s right now.

  • Olhonestjim@lemmy.worldEnglish
    1·
    3 days ago

    Jesus Christ. I don’t trust any syrupy cheerful, fake happy, overly polite, “I’m sooo sooorry you had the slightest inconvenience” type customer service. No, I’ve done that job. You know you don’t give a shit. I know you don’t give a shit. You know I know you don’t give a shit. We both know you can barely afford to live. The world is spiraling. Pretending otherwise is insufferable. Just be honest and give it to me jaded, bitter, and cynical like we both deserve.

  • felsiq@piefed.zipEnglish
    1·
    4 days ago

    Not like I was going to burger king anyway but this is a solid reason not to

    • HertzDentalBar@lemmy.blahaj.zoneEnglish
      0·
      4 days ago

      The last time I had BK that wasn’t trash was at the Honolulu airport, that was October 2024 and I think I’ve stopped at BK once since and it was horrible. Not to mention Canadian sizes are much much smaller it seems. Like fuck I used to buy the chicken sandwichs and now they are like half the size and the chickens shit