• baines@piefed.social
    link
    fedilink
    English
    arrow-up
    9
    ·
    1 day ago

    it’s because most errors are software state issues and those kinda people never ever power cycle regardless of what they claim

    source: 7 years of phone tech support

    • osanna@lemmy.vg
      link
      fedilink
      English
      arrow-up
      10
      ·
      1 day ago

      I did IT for 10 years. fuck.

      “Have you tried restarting?”

      “yes”

      Uptime: fucking millennia.

    • Taleya@aussie.zone
      link
      fedilink
      English
      arrow-up
      3
      ·
      24 hours ago

      That’s because they think logging off or turning the monitor off/on is the same as reatarting, or, in the case of laptops / rackmount KVMs closing the lid and reopening