My fridge stopped working correctly, only the freezer part would actually cool. I called the local service company. Tech came when I wasn’t home, told my partner “compressor’s broken, though shit” , took 60€ and left.
My combination washer dryer has stopped drying. From what I gather it seems like a compressor gas leak, guess what? Too expensive to fix, so I would have to throw away several tens of kilos of machine just because of a fart’s worth of gas.
I have a Neato robot vacuum which I’ve kept clean and repaired for years, only for fucking Vorwerk, may they go bankrupt tomorrow, to shut down its servers, so now it’s dumb as a rock and next to useless.
It’s not your mother’s fault for assuming a malfunctioning appliance must be replaced.
to shut down its servers, so now it’s dumb as a rock and next to useless.
I hate this so much. There’s no reason a robot vacuum should require internet access to function. Companies only do it for tighter control of their products, to track your usage, to have the ability to paywall features, and to have the ability to disable it so you have to buy a new one.
It’s doubly fucked in that I have a smart home where everything is controlled locally without the cloud, and this vacuum was the only thing that wasn’t.
The enshittification of everything will eventually lead to some small companies making good quality long lasting appliances I hope, they will make a good name for themselves and have easily repairable parts, but since we live in the real world whirlpool or GE will buy them keep the branding and make it more “intelligent” and easily breakable by adding computer parts that aren’t needed and plastic parts that will fail and not be able to be repaired or replaced.
Don’t count on it. Instant Pot managed to sell so many units they’re in what seems like almost every kitchen. And then that was that, because everyone already had one, so their sales volume plummeted and they went bankrupt. I still use mine all the time, but the original company went away.
That’s very much the plot to Cory Doctorow’s short story Unauthorized Bread. The toaster company turned off the servers and some people got real tech savvy real quick.
That guy’s time is worth probably $30/hour, so if you want to use up his 8 hour day you’d better be willing to pay $240, plus parts, plus the gas money of driving his truck to your home, plus the cost of keeping those parts on hand and the truck available.
Or if it’s something he knows is only a half day job, then he can book something else so that he only really needs to charge you $120.
Now that a lot of these appliances are like $500, it’s pretty hard to justify the cost of professional repair.
50 years ago, when the price of an appliance was something like 50 hours of a repairman’s hourly wage, it made a lot of sense for most issues to be fixed by a professional. Now that these appliances are worth like 15-20 worker hours, it’s much harder to justify.
Also, appliances were way more expensive – both to purchase and (thanks to wasteful energy etc. usage) to operate. Bens Appliances and Junk has a good video on this that I imagine a lot of people are drawing on in this thread.
Another issue is we’ve been trained to treat major appliances as disposable. Back in the day you called a repairman.
For example, my mom’s washer stopped doing the spin cycle. She immediately hopped on Consumer Reports to shop for a new one.
I hopped on an appliance parts website and ordered her a new lid switch for $15. One YouTube video later and her washer worked like new.
My fridge stopped working correctly, only the freezer part would actually cool. I called the local service company. Tech came when I wasn’t home, told my partner “compressor’s broken, though shit” , took 60€ and left.
My combination washer dryer has stopped drying. From what I gather it seems like a compressor gas leak, guess what? Too expensive to fix, so I would have to throw away several tens of kilos of machine just because of a fart’s worth of gas.
I have a Neato robot vacuum which I’ve kept clean and repaired for years, only for fucking Vorwerk, may they go bankrupt tomorrow, to shut down its servers, so now it’s dumb as a rock and next to useless.
It’s not your mother’s fault for assuming a malfunctioning appliance must be replaced.
I hate this so much. There’s no reason a robot vacuum should require internet access to function. Companies only do it for tighter control of their products, to track your usage, to have the ability to paywall features, and to have the ability to disable it so you have to buy a new one.
It’s doubly fucked in that I have a smart home where everything is controlled locally without the cloud, and this vacuum was the only thing that wasn’t.
The enshittification of everything will eventually lead to some small companies making good quality long lasting appliances I hope, they will make a good name for themselves and have easily repairable parts, but since we live in the real world whirlpool or GE will buy them keep the branding and make it more “intelligent” and easily breakable by adding computer parts that aren’t needed and plastic parts that will fail and not be able to be repaired or replaced.
Don’t count on it. Instant Pot managed to sell so many units they’re in what seems like almost every kitchen. And then that was that, because everyone already had one, so their sales volume plummeted and they went bankrupt. I still use mine all the time, but the original company went away.
That’s very much the plot to Cory Doctorow’s short story Unauthorized Bread. The toaster company turned off the servers and some people got real tech savvy real quick.
That guy’s time is worth probably $30/hour, so if you want to use up his 8 hour day you’d better be willing to pay $240, plus parts, plus the gas money of driving his truck to your home, plus the cost of keeping those parts on hand and the truck available.
Or if it’s something he knows is only a half day job, then he can book something else so that he only really needs to charge you $120.
Now that a lot of these appliances are like $500, it’s pretty hard to justify the cost of professional repair.
50 years ago, when the price of an appliance was something like 50 hours of a repairman’s hourly wage, it made a lot of sense for most issues to be fixed by a professional. Now that these appliances are worth like 15-20 worker hours, it’s much harder to justify.
They only cost 15-20h of work because they’re built like a pile of leafs in the wind. Look at it wrong and it’ll break.
Also, appliances were way more expensive – both to purchase and (thanks to wasteful energy etc. usage) to operate. Bens Appliances and Junk has a good video on this that I imagine a lot of people are drawing on in this thread.
The problem is that they’re not designed to be repairable