It’s not false advertising. They don’t log your account usage, they must comply with swiss law, user ignored the anonymous payment methods and used a personal card for an account for illegal acts.
The policy clearly states that they must comply with swiss law enforcement, and never claimed that payment info or metadata is encrypted.
User error
Oh I’m sorry I didn’t realize that the credit card you used = the content of emails… Must be a new slang term I’m not familiar with.
Their policy states they must comply with Federal Swiss law enforcement. They cannot give the content of emails as they are end-to-end encrypted and they are zero logs. They are however required to cooperate and give what isn’t encrypted. ie payment info/backup email(if added) if the user had been smart and used one of the anonymous payment methods, they would have told law enforcement. Sorry we don’t have anything that can help